Regents Park Aesthetics

Updated 19 September 2023

Regents Park Aesthetics is located at 19 Wimpole Street London W1G 8GE.

Regents Park Aesthetics is an independent medical aesthetic clinic providing a range of treatments including dermal filler treatments slimming clinic/obesity management services, alongside a wide range of non CQC-regulated treatments. The service provides face to face and online consultations, physical examinations and cosmetic surgery for adults aged 18 and over.

The service website can be accessed through the following link: https://www.regentsparkaesthetics.co.uk/

The clinic is open from 9am to 8pm Monday – Friday and 10am – 6pm on Saturdays. The clinic does not open on Sundays but will make exceptions on a case by case basis. They have a permanent out of office call centre which patients can contact in case of emergency, all patients are also given the email address for their practitioner, and for any treatment carried out before the weekend, the treating practitioner will give their mobile number to the patient.

The clinic manager is responsible for the day-to-day running of the centre and is supported by an aesthetic doctor, 3 aesthetic nurses, 2 aesthetic beauty practitioners and a receptionist.

How we inspected this service

Before visiting, we reviewed a range of information we hold about the service and asked them to send us some pre-inspection information which we reviewed.

During our inspection we:

• Spoke with the registered manager/aesthetic nurse practitioner and clinic manager face to face.
• Reviewed files, practice policies and procedures, and other records concerned with running the service.
• Reviewed a sample of patient records.
• Looked at information the service used to deliver care and treatment plans.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 19 September 2023

This service is rated as Good overall. This is the first inspection of this service.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Regents Park Aesthetics on 24 July 2023 as part of our inspection programme. Regents Park Aesthetics first registered with CQC in July 2020 and are registered for the regulated activities, diagnostic and screening procedures, surgical procedures and treatment of disease, disorder and injury.

The registered manager is the individual provider and aesthetic nurse practitioner for the company. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. which are not within CQC scope of registration. Therefore, we did not inspect or report on these services.

Our key findings were:

• Leaders had the capacity and skills to deliver high-quality, sustainable care.
• The service provided care in a way that kept patients safe and protected them from avoidable harm.
• Patients received effective care and treatment that met their needs.
• Staff dealt with patients with kindness and respect and involved them in decisions about their care.
• The service organised and delivered services to meet patients’ needs.
• Patients could access care and treatment in a timely way.

The areas where the provider should make improvements are:

• Implement systems to raise an alarm or alert other staff in an emergency.
• Review systems in place for recording next of kin details when registering new patients.
• Review mandatory training to ensure all staff have the knowledge and skills required for their role.
• Continue to work on and develop quality improvement for patients through audits.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Health Care