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Supporting Independence

Overall: Good read more about inspection ratings

58 Underwood Road, Unit G13, London, E1 5AW

Provided and run by:
Supporting Care North East Branch Ltd

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Supporting Independence on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Supporting Independence, you can give feedback on this service.

20 September 2021

During a routine inspection

About the service

Supporting Independence is a domiciliary care agency. It provides personal care to older people and people with physical disabilities from the Bengali community living in their own homes. At the time of the inspection there were three people using the service.

People’s experience of using this service

People told us they received good care from care workers who spoke their language and understood their culture. People we spoke with told us that care workers arrived on time and did all that they were required to do.

People were able to choose when they received support and care was responsive to people’s changing needs. People received support with food and drink in a way which met their cultural needs. People were provided with key information such as information on managing their medicines or protecting themselves against the risks of COVID-19 in their own language.

The service assessed risks to people’s wellbeing and had appropriate plans to in place to mitigate these. There was an understanding of the risks from chronic conditions such as diabetes and how staff should respond if people were taken ill.

There were suitable procedures for safeguarding people who used the service and responding to concerns. Care workers told us they could reach a manager whenever they had concerns or questions and that managers responded appropriately.

Care workers were recruited safely and there were sufficient staff to meet people’s needs. People benefitted from consistent staffing and there were measures in place to make sure staff had the right skills and knowledge to provide safe care.

The service had suitable measures to protect people from COVID-19, including ensuring staff had enough personal protective equipment to keep safe and were tested regularly. Staff were supported to receive a suitable vaccine.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us they knew how to complain and that managers contacted them frequently to assess the quality of the service. Managers set clear expectations for staff and carried out spot checks to make sure care was delivered to a high standard.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection:

This service was registered with us on 7 July 2020 and this is the first inspection.

Why we inspected

This was a planned inspection based on when the service registered with us on 7 July 2020.

Follow up

We will continue to monitor information we receive about the service. If we receive any concerning information we may inspect sooner.