SureCare Batley & Wakefield

SureCare Batley & Wakefield is a domiciliary care agency which provides personal care and support to people in their own home. The service provides support to older people and people living with physical disabilities. At the time of our inspection there were 45 people using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

Systems to monitor people’s calls was not effective. People did not always receive their calls on time and for the length of time allocated. Risk assessments and care plans were completed in line with people’s needs, however accident and incident records contained conflicting information.

Quality monitoring systems were in place, but these were not effective. We made recommendations about this.

The registered manager understood their role and responsibilities and was working on a service improvement plan. Staff enjoyed working for the provider and felt supported by the managers.

People's needs were assessed and documented clearly in care plans. Staff were provided with detailed task lists for each call. People received support with their nutrition and hydration. Referrals were made to appropriate health professionals where needed.

People told us they were treated well and with respect. People were involved in their care planning and knew the staff well. Relatives felt people were treated well and involved in their loved one’s care planning.

The provider sought feedback from the staff and people who use the service to improve the quality of the service. People were aware of how to raise a complaint if they needed to. Care plans were detailed and described how each person should be supported.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under the Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 10 October 2020 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.