The Care Quality Commission
  • Doctor
  • Out of hours GP service

Salford Primary Care Together - Covid Services

Overall: Good read more about inspection ratings

3rd Floor, 2 City Approach, Albert Street, Eccles, Manchester, M30 0BL (0161) 983 0560

Provided and run by:
Salford Primary Care Together CIC

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Salford Primary Care Together - Covid Services on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Salford Primary Care Together - Covid Services, you can give feedback on this service.

9 December 2021

During a routine inspection

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Salford Primary Care Together - Covid Services on 9 December 2021 as part of our inspection programme and to provide a rating for the service.

Salford Primary Care Together set up COVID-19 services in response to the pandemic. The service provided access to healthcare for patients who may have experienced symptoms of COVID-19.

Our key findings were:

  • The COVID assessment centre was clean and hygienic. Infection prevention and control was well managed with appropriate cleaning processes in place.
  • There were good systems in place to manage risks so that safety incidents were less likely to happen.
  • There was an open and transparent approach to safety and an effective system in place to report and record incidents.
  • The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
  • Staff involved and treated people with compassion, kindness, dignity and respect.
  • Patients were able to access care and treatment from the service within an appropriate timescale for their needs.
  • The provider was aware of and complied with the requirements of the duty of candour.
  • There was a strong focus on continuous learning and improvement throughout the service. Staff were proud to work for the service.

We saw the following outstanding practice:

  • The service had an arrangement with a local transport company to provide transport for patients to the COVID-19 assessment centre, free of charge, so they did not use public transport.
  • The service developed COVID-19 assessment guides for staff to follow. These assessment guides have been shared with other localities and countries as the assessments for COVID-19 developed .

The areas where the provider should make improvements are:

  • Review aims, criteria or criterion to be measured and standard for any audit carried out so improvements and actions to be taken can be clearly evidenced.
  • Record clear evidence that the complaints policy is adhered too.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care