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Inspection summaries and ratings from previous provider

Overall summary & rating


Updated 5 June 2019

About the service: Bunkers Hill Care Home is in the heart of the city of Lincoln. It provides personal and nursing care for up to 78 people. The home is divided into four separate units to enable more focused and personalised care for people. It provides services to people who have needs relating to dementia, mental health issues, older age, and physical disabilities.

People’s experience of using this service: People received safe care. Safeguarding policies and procedures were in place to protect people from harm and abuse. Management of people’s medicine was robust. Staff followed infection prevention and control practices. Staffing levels were monitored and there were enough skilled and experienced staff to meet people’s needs.

For more details, please see the full report which is on the CQC website at

Staff received appropriate induction, training, and support and applied learning effectively in line with best practice. This led to good outcomes for people and supported a good quality of life.

Where risks to people’s wellbeing had been found detailed person-centred care plans and risk assessments were in place to inform the staff about the care people needed to receive.

People had their capacity assessed and were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff were caring and kind. People we spoke with and their relatives confirmed this. Staff provided comfort and support if people became anxious or upset. Information was provided to people in a format that met their needs in line with the Accessible Information Standards.

Staff supported people to meet their health and nutritional needs. People were supported and encouraged to maintain their independence. Staff worked with health care professionals to maintain people’s wellbeing.

People felt able to raise concerns and were confident they would

be addressed. There was a good programme of activities in place. Dignified end of life care was provided at the service.

The service was well-led. The registered manager supported the staff team and they all worked well together. A range of quality checks and audits were undertaken to monitor the service provided. Action plans were created when shortfalls were found and corrective action was undertaken to improve the service

Continuous improvement, learning and innovation had been implemented at the service. Community links were promoted. People and relatives had the opportunity to provide feedback about the service. Data security was maintained.

Rating at last inspection: At the last inspection the service was rated requires improvement with two breaches of regulation (report published on 18/04/18). Following the last inspection we asked the provider to complete an action plan to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected: This was a planned inspection based on the rating at the last inspection.

Follow up: We will continue to monitor this service and inspect in line with our re-inspection schedule or sooner if we receive information of concern.

Inspection areas



Updated 5 June 2019

The service was safe.

Details are in our Safe findings below.



Updated 5 June 2019

The service was effective.

Details are in our Effective findings below.



Updated 5 June 2019

The service was caring.

Details are in our Caring findings below.



Updated 5 June 2019

The service was responsive.

Details are in our Responsive findings below.



Updated 5 June 2019

The service was well-led.

Details are in our Well-led findings below.