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Inspection Summary


Overall summary & rating

Good

Updated 17 December 2020

This report was created as part of a pilot which looked at new and innovative ways of fulfilling CQC’s regulatory obligations and responding to risk in light of the Covid-19 pandemic. This was conducted with the consent of the provider. Unless the report says otherwise, we obtained the information in it without visiting the provider.

About the service

Red Rose Care is a domiciliary care agency based in Bamber Bridge on the outskirts of Preston. The agency provides personal care to a wide range of adults in their own homes, including older people, people living with dementia, people with a learning disability or autistic spectrum disorder or a physical disability. At the time of our inspection the service supported 39 people.

People’s experience of using this service and what we found

People were safe using Red Rose Care. Systems, processes and practices adopted by the service protected people from harm and safeguarded them from the risk of abuse and discrimination. Potential risks were thoroughly assessed, and medicines were managed safely. One person told us, “I feel safe with the girls [carers] as I hardly have any family. They make me feel safe. I feel as if the carers are in my bubble.”

Particular attention had been given to infection control practices during the pandemic in order to keep those who used the service and the staff team safe. Systems were in place so that lessons were learned when things went wrong.

Robust recruitment practices were in place. The staff team was consistent, and the support provided to people promoted continuity of care. A wide range of training had been provided for the staff team around health and safety matters and safeguarding issues, which helped to ensure people received safe care and treatment.

The management and staff team were open and transparent during the inspection process. A wide range of regular audits and monitoring was taking place. We received very positive feedback about the registered manager and the staff team. Community health and social care professionals had been involved in the care and support of those who used the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 06 July 2019).

Why we inspected

This was a planned pilot virtual inspection. The pilot inspection considered the key questions of safe and well-led and provided a rating for those key questions. The ratings for the key questions effective, caring and responsive are those awarded at the last inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Routes Healthcare on our website at www.cqc.org.uk.

Inspection areas

Safe

Good

Updated 17 December 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 17 December 2020

Caring

Good

Updated 17 December 2020

Responsive

Good

Updated 17 December 2020

Well-led

Good

Updated 17 December 2020

The service was well-led.

Details are in our well-Led findings below.