13 January 2022
During an inspection looking at part of the service
Augustus Care is a domiciliary care service providing personal care to people who live in their own homes. At the time of the inspection the service was supporting 11 people. Everyone currently using the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
The systems and records in place needed to be developed further to ensure they monitored all aspects of the service, and to drive improvements
People were supported by staff that knew their needs and had been trained and understood how to protect people from abuse. People received their medicines when they needed them. Systems were in place to reduce the risk of infection.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported by kind and caring staff who respected their privacy and dignity and supported their independence. Peoples needs were assessed, and a care plan devised in partnership with them to ensure they received the support they needed.
Staff felt supported in their role and had access to information to guide them in their role. People and relatives told us they were happy with the service provided, and they knew who to contact if they had any concerns. Feedback was sought from people about the quality of the care being provided.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update This service was registered with us on 22 June 2020 and this is the first inspection.
Why we inspected
This was a planned inspection.
This was an 'inspection using remote technology'. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.