The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Dominic Care Ltd

Suite 4 Wolfe Lodge, Farnham Road, Bordon, Hampshire, GU35 0NH (01252) 319315

Provided and run by:
Dominic Care Limited

Important: This service was previously registered at a different address - see old profile

All Inspections

22 January 2014

During a routine inspection

We inspected the providers office location on the 22 January 2014. Due to an unforeseen delay we then spoke with people who used the service, their relatives and staff on the 8 April 2014. We spoke with three people who used the service, two relatives and four members of staff during telephone interviews.

People we spoke with all said that they had been asked for and given their consent to the care and support they required. One person said "They always ask me if everything is alright." Another person said "They come out to my home often to make sure everything is O.K."

People told us that the staff were kind and caring. One person said "The staff are lovely." Another person said "The staff are kind, caring and patient." We found that people's care and health needs had been assessed, planned for and delivered.

We found that the staff had been trained to safely support people with their medicines when this formed part of their assessed needs.

People told us that they appreciated the consistency of the teams of staff that provided their care. One person said "I get a rota so I know who is coming to me." We found that people were cared for by enough staff with the appropriate training to meet their needs.

People had been given enough information to make a complaint and the provider was using an effective complaints procedure.