We carried out a review of the data available to us about Kensington Care Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Kensington Care Home, you can give feedback on this service.
Kensington care home is a residential care home providing accommodation and personal care to 17 older people at the time of our inspection. The service can support up to 64 people in one adapted building over three floors.
People’s experience of using this service and what we found
We received positive feedback from people and their relatives who told us they were happy living at Kensington care home and with the care and support they received.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests, the policies and systems in the service supported this practice. However, some people’s care plans and records relating to best interest decisions didn’t reflect this. We have made a recommendation regarding recording and auditing peoples best interest decisions.
Medicines were administered safely however, some records regarding people’s medicines were not always completed effectively. This was addressed during out inspection.
Infection prevention control practices were in place. All essential visitors had to wear appropriate personal protective equipment (PPE). Additional cleaning of all areas and frequent touch surfaces was in place and recorded regularly by staff. Training included putting on and taking off PPE, hand hygiene and other COVID-19 related training.
There were systems in place for communicating with people, their relatives and staff regarding peoples care and support. The environment was clean, safe and maintained to a good standard. It was also adapted to meet people’s needs.
Individualised risk assessments were in place to ensure people could take risks safely. Staff were confident about how to raise concerns to safeguard people. Robust recruitment and selection procedures ensured suitable staff were employed.
Rating at last inspection and update
This service was registered with us on 13 October 2020 and this is the first inspection.
Why we inspected
The inspection was prompted in part due to concerns received about staffing levels and management of medicines. A decision was made for us to inspect and examine those risks.
We have found evidence that the provider needs to make improvement. Please see the effective section of this full report. The provider had taken some action during the inspection to mitigate risks and continued to liaise with the inspector after the inspection to advise of further improvements scheduled and/or carried out
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.