Grangewood Lodge Residential Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Feedback we received from people about staff was consistently positive. One relative told us, “The staff are great, they know [relative] really well”. Another relative told us “Staff know how to support [relative] when they are anxious. Staff understand them and know them well.”

We observed respectful and dignified interactions between staff and people throughout the assessment.

A visiting professional told us they felt welcome in the home and enjoyed their visits there; staff were friendly and always available to support their visits. Staff told us they had developed good relationships with visiting professionals, sharing knowledge and being respected.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People were supported by staff who knew them well and understood their preferences. Staff knew and respected people’s ways of communicating and encouraged people to be independent and make everyday choices. People’s individual needs were supported, for example, celebrating cultural events, to raise knowledge and respect of people’s differences.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Care records identified people’s areas of strength and where staff could support people to maintain their independence. For example, regarding personal care, plans identified what people could do for themselves and what support was required from staff. Staff knew people well and supported people’s independence during day-to-day activities. One relative told us, “Staff know [relative] and what she likes. She prefers to stay in her room and use a call bell when she needs them.”

People had access to an advocacy service to help people know and understand their rights.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People were supported by staff who knew them well and understood how to best support them. Staff were responsive to people’s requests for support and proactive in anticipating people’s needs. One relative told us, “Staff are amazing, they are trained well and know what to do when [relative] is stressed or anxious.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff told us they were well supported by the provider and registered manager. Staff were valued by the provider and trained to be confident and competent to support people appropriately. One member of staff told us, “We are treated well. I like to work here.”