Background to this inspection
Updated
27 April 2022
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection was completed by one inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection. We also needed to gain consent to contact people using the service by telephone.
Inspection activity started on 23 March 2022 and ended on 24 March 2022. We visited the office location on 24 March 2022.
What we did before the inspection
We reviewed the information we had about the service. This included any statutory notifications received. A notification is information about important events the service is required to send us by law. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.
During the inspection
We spoke with one person and their relative about their experience of the care provided. We spoke with the registered manager and nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider. We emailed staff and invited them to provide feedback about working for the service and received one response.
We reviewed a range of records. This included a person’s care records. We looked at three staff files in relation to recruitment. A variety of records relating to the management of the service, including staff training.
After the inspection
We continued to seek clarification from the provider to validate evidence found. This included reviewing policies and procedures.
Updated
27 April 2022
About the service
Enlightened Care Generation Limited is a domiciliary care service. It provides care for people living in their own houses and flats to enable them to live as independently as possible. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection, one person was receiving personal care support from the service.
People’s experience of using this service and what we found
The person using the service and their relative, provided positive feedback about the care received. They were complementary about the approach of staff and the organisation and management of the service. Care was personalised and staff were caring and competent and they felt valued, respected, and involved in their care and support.
Staff understood their roles and responsibilities in protecting people from abuse and avoidable harm. They had received safeguarding training and the provider had a safeguarding policy.
Risks to health, well-being care and support needs, including the environment had been assessed. Care plans and risk assessments overall provided staff with guidance. Some examples identified additional guidance was required, the registered manager agreed to make immediate improvements.
Staff were safely recruited and sufficient in number to provide care and support. The registered manager and nominated individual covered any staff shortfalls. The management team had daily contact with staff who reported they felt well supported.
At the time of the inspection, medication administration was not provided, however, systems were in place to provide this support if required. Infection prevention and control best practice guidance was followed. Systems were in place to ensure lessons were learnt when things went wrong.
The person using the service was supported to have maximum choice and control of their life and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The person using the service was e involved in the planning and review of their care. Staff were effectively trained in topics relevant to their role.
The provider’s complaint policy had been made available and a relative told us they felt confident to raise any issues, concerns, or complaints.
At the time of our inspection, no person was receiving end of life care. However, the registered manager was aware end of life care plans when required, were important to ensure staff were aware of people’s preferences and wishes at the end stage of their life.
The service was well-led. The management team was committed in providing people with care that was individualised and person centred. They understood their responsibilities within the service and were continually looking for ways to improve. The staff worked in partnership with health and social care professionals to ensure people receive a consistent approach.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 25 June 2020 and this is the first inspection.
Why we inspected
This was a planned inspection based on the provider’s registration date.
Follow Up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.