We carried out a review of the data available to us about Housing 21 - Fry Court on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Housing 21 - Fry Court, you can give feedback on this service.
Housing 21 – Fry Court is an extra care housing scheme providing personal care to people aged 65 and over. People using the service lived in their own flats/apartments in one large complex. At the time of the inspection the service was supporting 38 people with personal care.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People and their relatives told us they were happy with the care and support they received from Housing 21 – Fry Court. One person said, “They are brilliant and do a remarkable job, I really can’t fault them, they are very organised.”
People received their care from a consistent staff team, with whom they had built trusting relationships. Everyone told us staff were caring and patient.
The management team ensured people received safe care with systems and processes in place which helped to minimise risks. Staff reported any safeguarding matters. The management team investigated any concerns and resolved these matters. All incidents were analysed to learn any lessons and embed into staff practices.
People were supported by staff who had the skills and experience to help them to maintain and develop their independence. Staff treated people as individuals and respected their privacy and lifestyle choices.
Medicines systems were organised and people were receiving their medicines when they should. The provider was following national guidance for the receipt, storage, administration and disposal of medicines.
People were involved in decisions about the care they received and staff knew how to communicate with each person to help them to make choices.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
The management team were open and approachable which enabled people to share their views and raise concerns. People told us if they were worried about anything they would be comfortable to talk with staff or the management team.
The structure in the service ensured people and staff had access to, and support from, a competent management team. The provider monitored quality, sought people's views, and planned ongoing improvements.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 19 June 2020 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
We found the following examples of good practice.
• There was a dedicated infection control champion who, along with the management team, monitored staff practices to ensure the correct procedures were being followed. All staff were monitored to ensure they adhered to national guidance and maintained the strictest of infection prevention and control standards throughout the service. Enhanced cleaning schedules were in place.
• Systems were in place to manage and prevent people, staff and essential visitors from catching and spreading infections. Staff and people were supported with social distancing. Community Nursing teams visited the home regularly to provide additional care and support to people.
• Staff were observed to be wearing appropriate personal protective equipment (PPE) at all times. Suitable supplies of PPE were available. Staff had undertaken training in putting on and taking off PPE, hand hygiene and other COVID-19 related training. Signage and information were in place throughout the service to remind staff of their responsibilities.
• People who were isolating or presenting with any symptoms were supported safely in accordance with national guidance. They were cared for by a dedicated staff team who provided a support bubble to meet all of their needs and reduce any feelings of isolation and loneliness. People were supported to keep in contact with friends and relatives through telephone calls and use of social media.
• The service was participating in the COVID-19 testing programme. All staff and residents were in the process of having their COVID-19 vaccinations.
• Infection control audits and checks were carried out. The registered manager spoke highly about the hard work and dedication which staff had shown throughout the pandemic. This had helped to minimise the impact the pandemic restrictions had placed on people’s health and wellbeing.