About the service
Housing 21 – Fry Court is an extra care housing scheme providing personal care to people aged 65 and over. People using the service lived in their own flats/apartments in one large complex. At the time of the inspection the service was supporting 38 people with personal care.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People and their relatives told us they were happy with the care and support they received from Housing 21 – Fry Court. One person said, “They are brilliant and do a remarkable job, I really can’t fault them, they are very organised.”
People received their care from a consistent staff team, with whom they had built trusting relationships. Everyone told us staff were caring and patient.
The management team ensured people received safe care with systems and processes in place which helped to minimise risks. Staff reported any safeguarding matters. The management team investigated any concerns and resolved these matters. All incidents were analysed to learn any lessons and embed into staff practices.
People were supported by staff who had the skills and experience to help them to maintain and develop their independence. Staff treated people as individuals and respected their privacy and lifestyle choices.
Medicines systems were organised and people were receiving their medicines when they should. The provider was following national guidance for the receipt, storage, administration and disposal of medicines.
People were involved in decisions about the care they received and staff knew how to communicate with each person to help them to make choices.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
The management team were open and approachable which enabled people to share their views and raise concerns. People told us if they were worried about anything they would be comfortable to talk with staff or the management team.
The structure in the service ensured people and staff had access to, and support from, a competent management team. The provider monitored quality, sought people's views, and planned ongoing improvements.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 19 June 2020 and this is the first inspection.
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.