We carried out a review of the data available to us about Lourdes Health Care Group on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Lourdes Health Care Group, you can give feedback on this service.
Lourdes Health Care Group is a domiciliary care agency registered to provide personal care and other support to people in their own homes. At the time of this inspection, one person was receiving assistance with their personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
Systems were in place to protect people from abuse. These included safeguarding policies and training for staff. Personalised risk assessments helped keep people safe and supported their independence.
Appropriate infection control practices were in place. Staff participated in the regular COVID-19 testing programme.
The provider ensured that there were enough suitably skilled staff to provide people with the care and support they needed and wanted. People received care from regular care staff who were punctual. The registered manager ensured changes in staffing were communicated to people. Appropriate recruitment processes helped ensure only suitable staff were employed to provide care and support to people using the service.
People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
There were quality assurance systems in place that monitored the service provided to people. These included obtaining feedback from people about the quality of the service they received and ‘spot checks’ of staff practice. Improvements to the service were made when needed.
The person using the service was unable to speak with us due to their needs. However, a relative spoke positively about the care and support provided by the care agency. Staff told us they received the support and training they required for their roles.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 24 June 2020 and this is the first inspection.
Why we inspected
This was a planned comprehensive inspection to review the key questions, Safe, Effective, Caring, Responsive and Well-led and rate this service.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.