We carried out a review of the data available to us about Diamond Care Solutions Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Diamond Care Solutions Ltd, you can give feedback on this service.
Diamond Care Solutions Ltd provided personal care to 11 people at the time of the inspection. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People were protected from the risk of potential abuse. The provider’s staff had received safeguarding training and were supported by the provider’s policies and procedures. People had appropriate care plans and risk assessments in place and were supported by enough staff to meet their care needs. Minor recruitment records issues were identified during the inspection, but they were immediately addressed by the registered manager. People were supported to receive their prescribed medicines appropriately and staff had access to enough personal protective equipment (PPE) to work safely.
People’s care plans were comprehensive and guided staff on how to give people effective support. Staff received necessary training, and new staff also spent time shadowing experienced staff as part of their induction. People’s relatives told us they valued the support from the provider.
People were treated with kindness and compassion by the provider’s staff and managers. Feedback from people and their relatives was wholly positive. People were involved in shaping the care they received. The person’s daily care records were available for the person, or their relatives, to review so they were aware of the support that had been provided.
The provider confirmed they would be able to provide information for people in a variety of different formats and languages if required. The provider had a complaint policy and procedure in place which was made known to people and their relatives, however they had received no complaints. End of life care was provided sensitively, which was confirmed by relative’s feedback.
The service was well led, and the registered manager was committed to providing a high quality, compassionate, service. The provider had quality monitoring processes and had established positive working relationships with external care and health providers to ensure people received the continuity of care they required.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 18 June 2020 and this is the first inspection.
Why we inspected
This was a planned inspection to check whether the service was operating in accordance with registration requirements.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.