Updated 29 November 2022
THMG Maidenhead (known as ‘the location’) is operated by LCHMG Limited, (known as ‘the provider’) who provide services for 7 locations across England. In November 2019, The Harley Medical Group was acquired by Sk:n Clinics (who, in turn, are operated by Lasercare Clinics (Harrogate) Limited).
THMG Maidenhead registered with the Care Quality Commission (CQC) on 24 June 2020 and is registered to treat patients aged 18 and over.
The clinic is registered to provide the following regulated activities:
- Diagnostic and screening procedures
- Surgical procedures
- Treatment of disease, disorder or injury
THMG Maidenhead provides consultations for cosmetic surgery for adults only. It does not provide services for children. Surgical procedures are carried out at hospitals throughout England, with most cases from the Maidenhead clinic seen at hospitals in London.
The clinic offers consultations and pre- and post-operative assessments and care. Furthermore, blood tests and other screening tests are carried out at the clinic if relevant to a patient’s pre-operative or post-operative care.
Regulated activities are provided from:
- THMG Maidenhead, 55 St Lukes Road, Maidenhead, Berkshire SL6 7DN
The service website is:
- www.harleymedical.co.uk/our-clinics/maidenhead
THMG Maidenhead shares a location with Sk:n Maidenhead Clinic (which is operated by the same provider) and whilst some facilities are shared, there are some rooms used exclusively by this service.
THMG Maidenhead is open every weekday with a range of opening hours. The service is open between 10am and 6pm every Monday, between 10am and 8pm every Tuesday, between 9am and 6pm every Wednesday, between 11am and 7pm every Thursday between 9am and 5pm every Friday. Appointments are also available every Saturday between 9am and 5pm. This service does not offer an out of hours service. Patients who need medical assistance out of corporate operating hours can access out of hours support via the contact centre, this is detailed in patient literature supplied by the service.
Consultations, care and assessments are provided by a consultant who works at the clinic under practising privileges. A clinic manager, a nurse, patient advisor and a team of reception, administration and coordinator staff undertake the day-to-day management and running of the service. Staff are supported by the provider’s regional and national management and governance teams.
How we inspected this service
Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our inspections differently. This inspection was carried out in a way which enabled us to spend a minimum amount of time on site. This was with consent from the provider and in line with all data protection and information governance requirements.
We carried out this inspection on 16 November 2022. Before visiting the location, we looked at a range of information that we hold about the service. Before and during our visit, we interviewed staff, reviewed documents and clinical records, and made observations relating to the service and the location it was delivered from.
Due to the current pandemic, we were unable to obtain comments from patients via our normal process where we ask the provider to place comment cards in the service location. However, we were shown examples of patient feedback which the provider monitored on an ongoing basis. We did not speak to patients on the day of the site visit.
To get to the heart of patients’ experiences of care and treatment, we always ask the following 5 questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection.