We carried out a review of the data available to us about Caremark (Herefordshire and Forest of Dean) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Caremark (Herefordshire and Forest of Dean), you can give feedback on this service.
Caremark (Herefordshire and the Forest of Dean) is a domiciliary care agency which is registered to provide personal care and support to people in their own homes. The service is registered to provide support to older people, people with a learning disability or autistic spectrum disorder, people with dementia, people with mental health needs and people with a physical disability. At the time of our inspection there were 13 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
At the time of the performance review and assessment, the service did not provide a regulated activity to anyone with a learning disability or autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a service for this population group.
People’s experience of using this service and what we found
Right Support:
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff were provided with ongoing training to support people’s care needs. Staff were recruited in line with the provider’s policy.
Right Care:
People said they felt safe with staff in their homes. Staff knew people well and understood how to provide care which reflected people’s needs and this promoted their wellbeing. People were provided with consistency in the staff undertaking their care calls. Staff protected and respected people’s privacy and dignity. People received kind and compassionate care. Infection, prevention, and control was managed well.
Right Culture:
The registered manager had good oversight of the service. Quality checks took place and improvements were made where needed. The registered manager, field care supervisor and provider were committed to providing a good service. The service enabled people and those important to them to work with staff to develop the service. Staff were valued and said they felt supported by the registered manager and field care supervisor. Staff felt proud to work for the company and were keen to provide the best care to people living in their own homes.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 17 June 2020, and this is the first inspection.
Why we inspected
This performance review and assessment was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.