Hanover Dental Practice

Updated 24 June 2025

We carried out this announced on-site inspection on 16 July 2025.

We found the practice had met all regulations.

The practice had effective systems to identify and manage risks, including infection prevention and control.

Staff had the skills, knowledge and experience to carry out their roles.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.

Hanover Dental Practice is part of Prestige Dental Care Group a dental group provider. The practice is in Stoke on Trent and provides NHS and private dental care and treatment for adults and children.

There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.

The practice had 9 treatment rooms. At the time of our inspection, there was a total of 40 staff, of which there were 9 dentists, 4 visiting specialist dentists, 15 dental nurses of whom 13 were trainees, 5 dental therapists, 1 dental hygienist, 4 receptionists and 2 practice managers. We gathered feedback from staff and spoke to a range of staff during our inspection.

Updated 24 June 2025

Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We did not receive any feedback from patients. On the day of our inspection, we saw patient feedback from 11 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.

Patients commented positively about the standards of cleanliness.

Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.

Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.

Patients told us that when they were prescribed medicines, sufficient information was given.

The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.