8 March 2022
During a routine inspection
Birmingham is a community-based care provider that provides personal care to people living in their own homes and supported living settings. At the time of inspection two people were receiving support from the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
One person received support from the service with the regulated activity of personal care on the day of the inspection. We must protect the person's rights to a private life so the report will provide an overview of the care received by the person rather than specific examples.
Risk assessments in place did not contain enough information to guide staff on how to support the person safely, however, staff knew the person using the service well. Medication records had not been completed where medication was being administered and this meant we could not be assured medication was being administered as prescribed.
The provider’s audits and oversight of the service had not identified the areas of concern we found during the inspection.
Staff had received training in safeguarding and knew the actions to take to keep people safe. There were recruitment processes in place and recruitment checks were carried out before staff were appointed. This ensured suitable staff were appointed to support people. Staff followed infection control guidance and had access to personal protective equipment.
The person was encouraged to have choice and control of their life and was supported in the least restrictive way possible and in their best interests.
The person received kind and respectful support. Their privacy, dignity and independence were maintained. The person was involved in decisions about their support and life.
The person was supported to have interests, and take part in activities they enjoyed.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 18 June 2020 and this is the first inspection.
Why we inspected
This was a planned inspection for this newly registered service.
This was an ‘inspection using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.