Our current view of the service
Updated
11 March 2026
Rushden Medical Centre is a GP practice located in North Northamptonshire. Rushden Medical Centre delivers services to around 8,917 patients under a contract held with NHS England. The provider is registered with CQC to deliver the following Regulated Activities: Diagnostic and screening procedures; Maternity and midwifery services; Treatment of disease, disorder or injury; and Surgical procedures.
The National General Practice Profiles states that the ethnic make-up of the practice area is 93.3% White, 1.9% Asian, 2.0% Black, 2.1% Mixed Ethnicities, and 0.6% Other Ethnicities. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 7th decile (7 out of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
The practice was previously inspected in 2022. We carried out a comprehensive inspection on 16th and 24h June 2026 and rated the practice ‘Good’ in Safe, Effective, and Caring; and ‘Requires Improvement’ in Responsive and Well Led. The practice has been rated ‘Requires Improvement’ overall.
People's experience of the service
Updated
11 March 2026
The results of the National GP Patient Survey found 30% of patients described their overall experience of Rushden Medical Centre as ‘Good’ which was significantly below the national average of 77%. 50% of patients reported the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment which was significantly below the national average of 86%. 52% of patients reported the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment which was below the national average of 87%. 41% of patients found the reception and administrative team at Rushden Medical Centre helpful which was significantly below the national average of 85%.
Data shared from the NHS ‘Friends and Family Test’ for April and May 2026 showed 30% and 35% of patients surveyed respectively said they would recommend the practice to friends and family. In addition, 36% and 42% of patients surveyed reported they were ‘Satisfied’ or ‘Very Satisfied’ with the service they received from the practice.
As part of CQC’s ‘Give Feedback on Care’ process, we received feedback about their experiences of the practice from 67 patients of which 2 were positive about their experience; and 65 were negative. As part of CQC’s ‘Give Feedback on Care’ process, we received feedback about their experiences of the practice from 67 patients of which 2 were positive about their experience; and 65 were negative. Positive patient feedback included satisfaction with staff helpfulness, efficiency of the care received from clinicians, and access to appointments. Negative feedback included dissatisfaction with access to appointments, staff attitude, issues with the prescription process, and dissatisfaction with the clinical care and treatment received.