Archived: Mydentist - Broadwater Boulevard - Worthing Also known as mydentist

Updated 24 March 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the practice was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

The inspection was carried out on 9 February 2016 by a lead CQC inspector and a dental specialist advisor.

During the inspection we spoke with one dentist, one dental nurse, one receptionist, the practice manager and the clinical support manager. We also spoke to a practice manager from another practice who was present at the inspection. We looked around the premises and the treatment rooms. We reviewed a range of policies and procedures and other documents including dental care records. We reviewed seven CQC comments cards during the inspection.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 24 March 2016

We carried out an announced comprehensive inspection on 9 February 2016 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Mydentist (Broadwater Boulevard) is a general dental practice in Worthing, West Sussex, offering NHS and private dental treatment to adults and children.

The practice is situated in the Broadwater area of East Worthing. The practice has two treatment rooms, a decontamination room for the cleaning, sterilising and packing of dental instruments and a waiting/reception area. The main entrance to the practice is located on the ground floor. The practice is contained on one floor and there is full disabled access.

The practice is open Monday to Friday 8.00am to 8.00pm and 8.00am to 4.00pm on Saturdays.

Mydentist (Broadwater Boulevard) has three dentists, three dental nurses (one of whom is a trainee) and two receptionists. The team are supported by a practice manager.

Before the inspection we sent Care Quality Commission (CQC) comments cards to the practice for patients to complete to tell us about their experience of the practice. We collected seven completed cards. All of the comments cards provided a positive view of the service the practice provides. Patients commented that staff were helpful, attentive and caring. One patient wrote that they were treated with respect and felt safe. Another patient commented that the practice was clean.

Our key findings were:

• There were systems in place to reduce the risk and spread of infection. The practice was visibly clean and well maintained.
• There were systems in place to check all equipment had been serviced regularly, including the steriliser, fire extinguishers, oxygen cylinder and the X-ray equipment.
• The practice had effective systems in place to gain the comments and views of people who used the service.
• Patients were satisfied with the treatment they received and were complimentary about staff at the practice.
• Staff had received training appropriate to their roles and were supported in their continued professional development (CPD).
• We observed that staff showed a caring and attentive approach towards patients. All patients were recognised and greeted warmly on arrival at reception.
• The practice had effective safeguarding processes in place and staff understood their responsibilities for safeguarding adults and children.
• Staff were proud of the practice and their team. Staff felt well supported and were committed to providing a quality service to their patients.

There were areas where the provider could make improvements and should consider:

• Maintaining accurate, complete and contemporaneous records of the care and treatment provided to patients at the practice.
• Establishing an effective process for the on-going appraisal and supervision of all staff and review at appropriate intervals the training, learning and development needs of individual staff members.
• Reviewing the availability of dental instruments and equipment in each treatment room to manage the care and treatment needs of patients.