Profad Care Agency Limited

Updated 8 December 2025

Date of assessment 11 December 2025 to 6 January 2026. Profad Care Agency Limited is a Domiciliary Care Agency (DCA) registered to provide personal care. People were supported with their personal care needs to enable them to live in their own homes and promote their independence. At the time of this assessment 21 people were using the service.

The service had a manager registered with the Care Quality Commission. The registered manger and provider are legally responsible for the quality and safety of the care provided. The assessment was carried out by one inspector and one expert by experience. We spoke with eight people and their relatives.

At our last inspection the service was in breach of Regulation 12 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Improvements were found during this assessment, and the provider was no longer in breach of this regulation.

At our last inspection the service was in breach of Regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Although some improvements were found at this assessment, the provider remains in breach of this regulation.

There were systems and processes in place to ensure the safety and quality of the service. The provider had oversight of the service to help to ensure improvement in people’s care and risks to people were mitigated.

We were not assured that people consistently received their medicines as prescribed; however, the registered manager took steps to amend this during this assessment

Safe recruitment practices were in place, however this could be further improved, for example ensuring all referee email details had been verified.

Systems were in place to protect people from the risk of abuse. Staff understood how to keep people safe and how to report concerns. The registered manager promoted a positive culture that supported choice and independence. People’s social, cultural and religious needs were met.

The management team worked in partnership with other professionals to ensure good outcomes for people.

Staff received regular supervision and appraisals and felt supported by the manager. People and their relatives were invited to give feedback on care and received regular reviews.

The last rating for this service was requires improvement (published 13 February 2023). At this assessment we found the provider remained in breach of regulation 17, although improvements had been made, the service remains requires improvement.

Updated 8 December 2025

People and their relatives spoke positively about the quality of care and support they received. People and their relatives told us they were treated with kindness, compassion and dignity in their day-to-day care and support, confirming the timings and lengths of their calls were meeting expectations and were informed if there was going to be a delay to their call. People told us they were encouraged to make choices and remain as independent as possible. One person told us “They are kind and caring. Good hearts. We are reassured that they are there.”

People and their relatives told us they were happy with the care and support they received. One person told us, “Very happy with them. (relative)is safe with them”. People told us they would be confident to raise any concerns. One person told us, “The office is very good. I would approach the office with any concerns.”