Background to this inspection
Updated
16 December 2022
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
The inspection was carried out by 2 inspectors. An Expert by Experience conducted telephone calls to obtain feedback from people or their relative. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.
Registered Manager
This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations. At the time of our inspection there was a registered manager in post.
Notice of inspection
We gave the service 24 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.
What we did before the inspection
We reviewed information we had received about the service. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.
During the inspection
We visited the location's office where we met with the registered manager of the service. We also met with the nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider. We spoke with a total of 11 members of staff, including care co-ordinators, activity leads, care workers, training manager and chief officers. We spoke to 10 people or their representatives. We reviewed a variety of records relating to the management of the service, including governance and auditing systems. We looked at 3 staff files in relation to recruitment and staff supervision. We reviewed the care records for 3 people which included risk assessments and care plans.
Updated
16 December 2022
About the service
Avanti Homecare (Ripley) is a care at home service providing the regulated activity of personal care to 19 people at the time of this inspection. The service provides support to older and younger adults with a range of needs. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
People’s experience of using this service and what we found
Right Support: People were involved in the assessment and planning of their care in their own homes. People had choice in how they received their care to meet their needs and preferences. People knew how to raise any concerns and to who. People were supported by staff who had been safely recruited.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care: People received their care at the times they chose. People were supported by staff who valued making a difference to people’s everyday lives. Staff were trained to provide care, taking into account people's choices and promoting their independence. People were supported to access services to maintain their health and wellbeing.
Right Culture: The directors and senior staff were passionate about delivering a high standard of care to people. Staff were competent and confident to deliver good care to people. People were complimentary about the care they received.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 15 June 2020, and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.