Voyage (DCA) Hampshire

Updated 6 June 2025

We carried out this inspection from 10 June 2025 to 27 June 2025. The service is a supported living service, providing support to people with a learning disability and autistic people, as well as those living with physical disabilities and sensory needs. There were 38 people being supported at the time of our assessment across 7 supported living households.We assessed this service due to receiving information of concern, relating to safe care and treatment. This service had previously been rated good. We assessed 17 quality statements. The provider was highly motivated to maintain a high level of care to people. People were protected and kept safe.People’s health conditions and associated risks were assessed and managed safely. Staff were recruited safely and received appropriate training and supervision. Staff were trained to raise and respond to safeguarding concerns both internally and to external agencies. The service was clean and well maintained. Medicines were stored, documented, and administered safely. People’s needs were assessed and reviewed and staff ensured people’s care and support met individual needs and preferences. People were supported by staff who treated them with kindness and respected their dignity. There was a system in place for responding to concerns or complaints. A dedicated management team led the service. Staff were able to raise concerns and told us managers were approachable and supportive.

We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence, and good access to local communities that most people take for granted. We found people mostly received care and support in accordance with the principles of this guidance.

Updated 6 June 2025

We spoke with some people and relatives as well as using observation to assess whether people received good care. We received mixed feedback.

Several people told us, they liked living in the home, they felt safe, and liked the staff. One person told us, “I feel safe because I could go to the staff and they would action anything promptly. I know who to go to. I am always involved in writing my care plans and I have review meetings.” However, another person told us, “The mealtime experience for me hasn’t always been great as some staff have not been able to cook.”

We undertook several observations and observed people were supported by a registered manager and staff team who knew them well and treated them with kindness, dignity, and respect.

One relative told us, “Permanent staff are well trained. They are very good with how much they do, they go above and beyond. When my relative was in hospital, 1 staff member rang the hospital on their day off to see how they were.”

Relatives also told us, the communication from managers could be improved. They told us managers were difficult to contact, and responses were not always received in a timely manner.