We carried out a review of the data available to us about Prioritising Peoples Lives - Scarborough on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Prioritising Peoples Lives - Scarborough, you can give feedback on this service.
Prioritising People's Lives Limited - Whitby is a domiciliary care service providing personal care to people living in their own homes. At the time of the inspection, the service was supporting 22 people.
People who use the service may not always receive personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People's experience of using this service and what we found
People told us they felt safe and well supported. Staff followed procedures to keep people safe. Known risks had been assessed and were regularly reviewed.
Staff received appropriate training and support to carry out their roles. People were supported to take their medicines safely as prescribed and staff followed good infection prevention and control practice.
People provided their consent to, and were involved with, planning their care and support. People’s preferences were recorded and wherever possible staff supported people to maintain their independence.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff treated people with respect and upheld their privacy and dignity. People described staff as kind and caring and relatives told us their family members were in safe hands. People received their support from regular staff who they knew.
Staff had access to clear and concise care records which were updated in real time. Where appropriate, relatives had access to daily notes about people’s care and support. This provided relatives with assurances their loved ones were in good hands.
The provider completed a range of audits and checks to ensure systems and processes remained effective and to identify any areas that could be improved. People and staff were approached for their feedback and information received was used for the benefit of their care and support.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 12/06/2020 and this is the first inspection.
Why we inspected
This was a planned inspection to assess the standard of care delivered by the service and award a rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.