• Dentist
  • Dentist

Churchview Dental Practice

22 Church Street, Eastwood, Nottingham, Nottinghamshire, NG16 3HS (01773) 762786

Provided and run by:
Cadmus Dental Care Ltd

Important: The provider of this service changed - see old profile

Latest inspection summary

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Background to this inspection

Updated 12 July 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the practice was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

We carried out an announced, comprehensive inspection on 31 May 2016. The inspection team consisted of a Care Quality Commission (CQC) inspector and a dental specialist advisor.

Before the inspection we asked the practice to send information to CQC. This included the complaints the practice had received in the previous 12 months; their latest statement of purpose; and the details of the staff members, their qualifications and proof of registration with their professional bodies. We spoke with seven members of staff during the inspection.

We also reviewed the information we held about the practice and found there were no areas of concern.

We reviewed policies, procedures and other documents. We received feedback from 46 patients about the dental service.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

  • Is it safe?

  • Is it effective?

  • Is it caring?

  • Is it responsive to people’s needs?

  • Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Overall inspection

Updated 12 July 2016

We carried out an announced comprehensive inspection on 31 May 2016 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

Churchview Dental Practice is a dental practice providing mostly NHS dental treatment. The practice is located in premises close to the centre of Eastwood in Nottinghamshire. There is a small car park available to the rear of the practice; otherwise there is roadside parking in the area. There are two designated disable car parking spaces on the road directly outside the practice. The practice has three treatment rooms, all three of which are on the ground floor.

The practice was first registered with the Care Quality Commission (CQC) in August 2013. The practice provides regulated dental services to both adults and children. The practice provides mostly NHS treatment (95%). Services provided include general dentistry, dental hygiene, crowns and bridges, and root canal treatment.

The practice’s opening hours are – Monday, Tuesday and Thursday: 8:00am to 5pm; Wednesday: 9am to 6pm; Friday: 8:00am to 1:00pm. The practice is open on Saturdays by prior arrangement. The practice is closed for lunch between 1pm and 2pm.

Access for urgent treatment outside of opening hours is by telephoning the practice and following the instructions on the answerphone message or by telephoning the 111 NHS service.

The practice manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.

The practice has three dentists; one dental hygienist; six qualified dental nurses who also work on the reception desk and a practice manager.

We received positive feedback from 46 patients about the services provided. This was through CQC comment cards left at the practice prior to the inspection and by speaking with patients in the practice.

Our key findings were:

  • Patients at the practice and through CQC comment cards provided positive feedback about their experiences at the practice. Patients said they were treated with dignity and respect.
  • The practice was well equipped and provided a relaxed atmosphere for patients. With particular emphasis on making children feel relaxed and welcome.
  • Dentists identified the different treatment options, and discussed these with patients.
  • Patients’ confidentiality was maintained.
  • The practice was visibly clean and tidy.
  • The practice followed the relevant guidance from the Department of Health's: ‘Health Technical Memorandum 01-05 (HTM 01-05) for infection control with regard to cleaning and sterilizing dental instruments.
  • There was a whistleblowing policy accessible to all staff, who were aware of procedures to follow if they had any concerns.
  • Records showed there were sufficient numbers of suitably qualified staff to meet the needs of patients.
  • The practice had the necessary equipment for staff to deal with medical emergencies, and staff had been trained how to use that equipment. This included an automated external defibrillator, oxygen and emergency medicines.