The Care Quality Commission
  • Hospital
  • Independent hospital

Havant Renal Unit

Overall: Good read more about inspection ratings

Langstone Gate, Solent Road, Havant, Hampshire, PO9 1TR (023) 9247 9300

Provided and run by:
Diaverum UK Limited

Important: The provider of this service changed. See old profile

All Inspections

During an assessment of Dialysis services

We carried out this assessment on 2 July 2026 and assessed all 5 key questions: safe, effective, caring, responsive and well led. We returned to Havant Renal Unit following a previous breach of Regulation 10 (Dignity and Respect) to assess whether the required improvements had been made and to review the quality of care being delivered. We found the service had taken effective action to address the concerns identified at the previous inspection, including improving arrangements to protect patients' privacy and dignity. Privacy screens were available and in use across the unit, the previous breach had been resolved, and we found no regulatory breaches at this assessment.

The service had a positive learning culture where patients and staff felt able to raise concerns. Incidents were investigated to identify learning and improve practice. Patients were protected from avoidable harm, and there were enough staff with the right skills and experience needed to deliver safe care.

Staff completed comprehensive assessments and involved patients in decisions about their care and treatment. Patients were supported to understand their care, enabling them to provide informed consent.

Care and treatment were delivered in line with current evidence, national guidance and best practice. Leaders and staff shared a clear vision for the service, underpinned by a set of values that promoted equality, inclusion and high-quality care.

There was a positive culture of continuous learning and improvement, supported by effective governance arrangements and a commitment to ongoing service development.

However, we identified some areas where oversight could be strengthened. An external clinical waste bin had not been secured, creating a potential risk of unauthorised access. We also found minor infection prevention and control issues, including a small number of clinical items that were visibly unclean. In addition, equipment servicing labels were not applied consistently, meaning staff could not always immediately confirm equipment servicing status at the point of use. These concerns were limited in scope, and leaders took prompt action when they were identified.

During an assessment of the hospital overall

We assessed Havant Renal Unit on 2 July 2026. We assessed 1 assessment service group, dialysis services at this location. Havant Renal Unit is registered with CQC to deliver the regulated activity: treatment of disease, disorder or injury. The service had a Registered Manager. We carried out this assessment of the dialysis service following a previous inspection where we identified a breach of regulation. The service had made improvements. We rated the service as good. The rating of Havant Renal Unit is good.

30 August 2022

During a routine inspection

  • The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well.
  • Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them.
  • Staff provided good care and treatment, gave patients enough to eat and drink, and gave them pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent.
  • Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information. Key services were available to suit patients' needs.
  • Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
  • The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
  • Clear governance structures were in place with effective management of risks.
  • Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities.
  • The service engaged well with patients and the local trust to plan and manage services and all staff were committed to improving services continually.

However:

  • The environment was cluttered which may pose risk of access in an emergency. This was addressed following our feedback.
  • Some of the flooring was in poor condition which posed a trip hazard and should be prioritised as part of the refurbishment.
  • Staff did not always record daily checks of emergency equipment in line with the service procedures.
  • The process to provide support for patients when they needed help with non-dialysis care was not always well managed.