About the service
Shadz Care is a domiciliary care service providing personal care to people living in their own houses or flats. It provides a service to younger people, people with mental health needs and people with a learning disability or autistic spectrum disorder. At the time of the inspection ten people were being supported by the service, three of which received personal care.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
Staff understood how to identify and report any potential harm or the risk of this occurring. Risks to people were identified, recorded and managed. One relative told us staff responded well to concerns, such as signs of a pressure sore area developing, and how quick staff contacted a GP and took action.
Trained and competent staff administered and managed people’s medicines whilst promoting people’s independence to do this themselves.
A robust process helped ensure staff were supported to develop skills to safely meet people's assessed needs. Staff followed effective procedures which promoted good infection prevention and control (IPC) practices.
There was an open culture, and lessons were learned and shared amongst the staff team, and others involved in people's care, when things went wrong.
People were supported to have maximum choice and control of their lives, and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. A relative told us staff were very good at looking at what their family member needed support with, but doing less as the person gained independence.
Staff focused on the needs of the person and respected people's choice of communication whilst also upholding confidentiality. This helped ensure every person was treated equally well.
People’s care was compassionate, respectful, and staff promoted independence and privacy as much as possible. One person said, "Staff are really friendly and understanding."
Concerns were acted on before they became a complaint and compliments were used to recognise good practice. Policies and procedures were in place for end of life care, and staff knew what actions to take if this care was needed.
The registered manager understood their responsibilities, and supported staff to promote the provider’s values about being open and honest. People, their relatives and staff had a say in how the service was run and managed.
Monitoring systems and oversight of the service were effective in driving improvements. The provider worked well with others involved in people’s care to help ensure good outcomes for them.
Rating at last inspection
This service was registered with us on 20 July 2020 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date of registration with CQC.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.