14 April 2023
During an inspection looking at part of the service
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People's experience of using this service and what we found.
Quality assurance systems were not always effectively carried out to ensure people were safe. Not all incidents of abuse or alleged abuse had been reported to CQC. Information of how to reduce risks to people's safety were included in people's care plans but were not always detailed.
Safe recruitment practices were in place to ensure only suitable staff worked at the service. Enough staff were employed to meet people's needs.
Everyone said they were satisfied with the care staff provided and with the management of the service. People said safe care was provided and they were protected against the risk of infection.
The registered manager understood their responsibilities and worked in an open and transparent way.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (Report published in November 2022).
Why we inspected
The inspection was prompted by a concern we received that safe care had not been supplied to a person. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
We found no evidence during this inspection that people were at risk of harm. Please see the safe and well led sections of this full report.
You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Crewton Care on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.