81 Wood Lane

Registration details

CQC register 81 Wood Lane to carry out these legally regulated activities. Contact us if you think 81 Wood Lane is operating services not listed here.

Type of service

• Homecare agencies

Service specialism

• Caring for adults over 65 yrs
• Caring for adults under 65 yrs
• Dementia
• Mental health conditions
• Physical disabilities

Local authority

Birmingham

Monitored services

CQC register 81 Wood Lane to carry out the following legally regulated services here:

Personal care

Mrs Tigist Ketema Tefera is responsible for these services.

Mrs Tigist Ketema Tefera is the registered manager for these services at this location.

Condition of this registration relating to carrying out this regulated activity

The Registered Provider must within 14 days of this condition taking effect, implement an audit and monitoring system to ensure that all care staff: Receive training specific to meeting the needs of those service users who they support to ensure they have the correct knowledge and skills to support people safely including but not limited to face to face, manual handling and medication training.

Within 14 days of this condition taking effect, the Registered Provider must implement an effective system to ensure each service user has a recorded care plan and risk assessments, completed by a person who has the appropriate skills, to ensure that the service users’ needs can be met, and a written care plan is produced.
The care plan must include information about how to meet each service users identified care needs and include detailed information on how staff should support service users with their individual complex care needs.
a. Complex care needs such as catheter care and oxygen therapy.
b. Specific health conditions such as diabetes, epilepsy, strokes and asthma.
c. Risk assessment must provide information for staff that identifies the known risks
associated with each service users care and treatment and set out steps on how staff
should mitigate these known risks.

Within 28 days of the condition taking effect, the Registered Provider must:
a. Ensure audit and monitoring systems of staff members recruitment files are robust to; identify missing information such as not detailing full employment history, gaps in employment not being explored, copies of qualifications not being held and that suitable references have been obtained from all employers.
b. Ensure monitoring systems identify shortfalls in staff training needs are implemented to ensure staff have the skills and competencies to support Service Users with known health conditions. Actions are taken to address these identified shortfalls.
c. Have implemented an effective audit and monitoring system to review of the policies and procedures in place are complied with in the day to day running of the service and support provided to service users.

Within 14 days after this condition takes effect and then every first Monday of each calendar month thereafter, the Registered Provider must send to the Commission a written report outlining the findings of the previous month’s audits. The report should contain the outcomes, actions identified and details of the timescales for improvements, who will be responsible for them and what the quality assurance
arrangements will be going forward to ensure that the agreed actions are completed.