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Chesterfield Home Care Ltd Outstanding Also known as Home Instead Senior Care

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Outstanding

Updated 12 June 2019

About the service:

Chesterfield Home Care Ltd, also known as Home Instead Chesterfield, is a domiciliary care agency. The service is registered to provide personal care. Not all people using the service received personal care. The service was providing personal care to 38 people at the time of the inspection.

People’s experience of using this service:

People who used the service received exceptional care from a very well led service. People consistently told us how they were supported with great kindness and respect. We received extremely positive feedback from people, relatives and professionals on how staff had developed caring relationships with people and their relatives.

The culture of the service was one of building positive relationships with people, assisting them wherever possible and going the extra mile to make sure people were happy and safe. People spoke about looking forward to the visits from staff. One person said, “Home Instead Chesterfield provide an absolutely first-class service in every respect.”

People were placed at the centre of the service and were consulted on every level. Respect for privacy and dignity was at the heart of culture and values of the service. Everyone told us staff asked them before carrying out tasks and involved people in deciding on how they wanted to be supported.

Relatives told us the staff noticed things that only close family members would and were willing to take on supporting people with any task, big or small, to ensure they were comfortable and happy. The willingness of staff to step in and help and their attention to detail was highlighted as particularly valuable by people’s relatives.

We saw instances of the service providing an extremely high standard of care and support to people at the end of their lives. This included helping people to fulfil their end of life wishes and creating special memories with and for their loved ones.

The service was especially well run. Staff and the registered manager shared the visions and values of the service and these were embedded within service delivery. There were systems to assess the quality of the service provided. The registered manager and director worked hands on with the staff team, training staff to a high standard, knowing people's needs and ensuring these were being met.

Staff worked in partnership with external health and social care professionals to ensure they supported people well. The lessons were learnt where appropriate to improve the service further.

People were supported by consistent and very well-trained staff. There was a very strong emphasis on continuous improvement with staff attending training on a range of subjects to ensure they supported people appropriately. This included the provider supporting staff to study for additional qualifications in areas such as dementia and end of life care. Staff spoke highly of the training and support they received.

People and their relatives told us they received safe care. Staff understood their responsibilities in protecting people from the risk of harm. Risks to people's well-being and their environment were detailed and updated when circumstances changed. People received support to take their medicines safely and as prescribed. Regular checks on staff and their ability to do their jobs in a safe way meant people could be reassured they were receiving good quality care.

More information is in the full version of the report.

Rating at last inspection:

At the last inspection the service was rated good (report published 14 December 2016). For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Why we inspected:

This was a planned inspection based on the rating at the last inspection.

Inspection areas

Safe

Good

Updated 12 June 2019

The service remained Good.

Details are in our Safe findings below.

Effective

Good

Updated 12 June 2019

The service remained Good.

Details are in our Effective findings below.

Caring

Good

Updated 12 June 2019

The service remained Good.

Details are in our Caring findings below.

Responsive

Outstanding

Updated 12 June 2019

The service improved to Outstanding

Details are in our Responsive findings below.

Well-led

Outstanding

Updated 12 June 2019

The service improved to Outstanding.

Details are in our Well-Led findings below.