Cranstoun Worcestershire

We looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first rating for this service. This key question has been rated Good.

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

Staff assessed the physical and mental health of all clients on admission, ensuring relevant information was collected to inform the development of individualised care plans. Care plans were developed for each client and reviewed regularly through multidisciplinary discussions, with updates made as required to reflect changes in client needs, risks, or treatment goals. Staff provided a range of treatment and care based on national guidance and recognised best practice, ensuring interventions were evidence-based, safe, and responsive to the diverse needs of clients. The staff team included, or had access to, the full range of specialists required to meet client needs, ensuring appropriate professional input was available to support complex physical and mental health requirements. Staff from multiple disciplines worked collaboratively, combining their expertise and coordinating effectively to ensure that care and treatment decisions were comprehensive, consistent, and promoted safe, positive, and person-centred outcomes for clients. However, staff knowledge and application of the Mental Capacity Act were inconsistent, with some practices observed as insufficient, particularly where evidence of formal mental capacity assessments being undertaken for clients was absent.