We carried out a review of the data available to us about Cranleigh Homecare on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Cranleigh Homecare, you can give feedback on this service.
Cranleigh Homecare is a domiciliary care agency that provides personal care to people in their own homes. At the time of our inspection there were 12 older people using the service who had various health needs, including dementia. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People felt safe receiving their care and support from staff. A relative said, “She looks forward to them coming and they are very good. They noticed a problem with her skin and [following healthcare advice] they treat it and check it every day”. Another relative said, “I have no worries at all. She always knows who is coming and has them twice a day”. Staff had completed safeguarding training and knew what action to take if they suspected people were at risk of harm. Risks to people were identified and assessed, and guidance was provided to staff on how to mitigate risk. People received their medicines from trained staff.
People were supported by staff to access healthcare professionals and services. Their dietary needs were identified and staff encouraged people to eat and drink healthily. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were kind and caring with people, and people were complimentary about staff. A relative said, “They have a lovely time with carers, they are all polite and flexible”. People were encouraged to be as independent as possible, and they were treated with dignity and respect.
Personalised care was provided and care plans reflected people’s choices and preferences which staff followed. Communication was provided in an accessible format as required. The provider had a complaints policy, a copy of which was given to everyone receiving a service.
The service was well led with a management team who had a thorough understanding of people’s support needs. People felt listened to and described the importance of good communication. A relative said, “It’s all about communication and they are good at communicating”. Another relative told us, “They always put the times of visits on the invoice so you can check the time of the call. All of them are sensible people and that makes such a difference”. The system for monitoring the service to drive continuous improvement included obtaining feedback from people, reviews of their care, and unannounced spot checks to observe staff delivering care to people in their homes.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 8 June 2020 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.