29 January 2015
During a routine inspection
We carried out a comprehensive inspection of J. Sainsburys – Crosby on 29 January 2015.
J. Sainsburys – Crosby is part of the Centre for Dentistry Limited Organisation and is situated in Crosby town centre. It offers private dental care services to patients of all ages. The services provided include preventative advice and treatment and routine and restorative dental care.
The practice has two dentists, a dental nurse, reception staff and a practice manager. The practice manager is registered with the Care Quality Commission as the Registered Manager. This person is legally responsible for making sure that the practice meets the requirements relating to safety and quality of care, as specified in the regulations associated with the HSCA 2008.
We reviewed nine completed CQC comment cards and reviewed patient feedback gathered by the practice over the last 12 months. Patients who completed CQC comments cards were positive about the care they received from the practice. They commented staff were caring and respectful; listened and put patients at ease and took time to explain treatment.
Our key findings were:
- The practice assessed and managed risks to patients. These included infection prevention and control, health and safety and the management of medical emergencies.
- Staff ensured patients gave their consent before treatment began. Dental care records we looked at were detailed and showed on-going monitoring of patients’ oral health. Staff had received training appropriate to their roles.
- Staff were knowledgeable about patient confidentiality and we observed good interaction between staff and patients during the inspection.
- Patients were able to make routine and emergency appointments when needed. There were clear instructions for patients regarding out of hours care.
- There were clearly defined leadership roles in place and staff told us they felt well supported and comfortable to raise concerns or make suggestions.