Archived: Windsor House

The service had a registered manager in place at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were supported by staff who knew how to recognise and respond to abuse and systems were in place to minimise the risk of harm. Risks associated with people’s care and support were effectively assessed and managed.

Medicines were managed safely and people received their medicines as prescribed. People were supported to eat and drink enough. People had access to healthcare and people’s health needs were monitored and responded to.

People were supported by staff who had the knowledge and skills to provide safe and appropriate care and support. There were sufficient numbers of staff available to meet people’s needs. Safe recruitment practices were followed and staff were provided with regular supervision and support.

People were supported to make informed decisions and where a person lacked capacity to make certain decisions they were protected under the Mental Capacity Act 2005. People were provided with information in a way that was accessible to them.

Staff were kind and compassionate and treated people with respect and people’s rights to privacy and dignity were promoted and upheld. People were supported to raise issues and staff knew how to deal with concerns if they were raised.

People and their families were involved in planning their care and support, staff knew people’s individual preferences and tailored support to meet their needs. People were enabled to make choices about their care and support and encouraged to be as independent as possible. People led full and varied lives and were supported to have a social life and to be part of the local community.

The service had a warm and friendly atmosphere and staff and managers were passionate about enabling people to have good lives. People using the service and staff were involved in giving their views on how the service was run and there were effective systems in place to monitor and improve the quality of the service provided.

We looked at the care plans of the three people who were living at Windsor House on the day of our inspection. A care plan should describe a person's needs and give guidance to staff in how to meet those needs. We saw that the care plans provided detailed information about the needs of each individual.

We spoke with two members of staff about their responsibility to safeguard people from abuse. The staff we spoke with had a clear understanding of the different types of abuse that can occur and their role in preventing and reporting such abuse.

Appropriate pre-employment checks had been carried out before staff could start work. There were enough staff available to meet people's needs.

We saw records to show that regular meetings were taking place for people using the service. The records showed that people were able to raise any issues they had and to make any requests for activities, food and other items. We saw that where people had made requests, these were acted upon where possible.