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Archived: Bluebird Care (Bedford)

Overall: Good read more about inspection ratings

Unit A, Bedford Business Centre, Mile Road, Bedford, MK42 9TW (01234) 211481

Provided and run by:

All Inspections

18 July 2018

During a routine inspection

This inspection was carried out on 18, 19 and 20 July 2018 and was announced. At the last inspection in October 2015 the service was rated good in all domains. At this inspection the service continued to meet all the requirements and achieved a rating of good in all domains.

Bluebird care provides personal care and support to people living in their own homes in the community. At the time of the inspection 60 people were being supported by the service.

People told us they felt safe being supported by the service and confirmed their individual risks were assessed and measures put in place to ensure risks were mitigated where possible. There was a robust recruitment process in place and various pre-employment checks were completed prior to potential staff starting work in the service. There were sufficient trained staff available to meet people’s needs People were supported to take their medicines safely in accordance with the prescriber’s instructions.

People were supported by staff who had received appropriate training and support from the management team. People’s consent was sought before care was provided and the staff and management were familiar with the principles of the Mental Capacity Act 2005. People were supported to eat and drink sufficient amounts to maintain their health and wellbeing. Where required people were supported to access a range of healthcare professionals such as their GP, or to make dental or Hospital appointments.

The feedback from people who used the service was very positive. Everyone felt totally involved in organising their care. Everyone had a named care coordinator who met with them regularly, to discuss their ongoing care needs, as well as completing spot checks. The care coordinators were accessible and were available in person or on the phone whenever they were needed.

Everyone had a care plan which was reviewed and agreed with them regularly. People said that they would recommend the service. People told us the staff were excellent, kind caring and compassionate and that they were treated with dignity and respect. People’s personal and private information was protected to ensure their confidentiality was maintained.

People received personalised care that met their needs. These were kept under regular review to ensure when people’s needs changes the service was able to respond accordingly. Detailed information was provided to staff to help ensure staff were able to provide effective and responsive care to people. Where appropriate people were supported to pursue hobbies and interests and the management team and staff arranged social events to bring people together and reduce the risk of social isolation. There was a clear process in place if people needed to raise a concern, but no complaints had been made.

No one had experienced any totally missed calls and we were told that on the rare occasion of a carer running late, someone from the office would always contact them.

There were systems and processes in place to monitor the overall quality and safety of the service. The registered manager and staff were continually looking at ways to improve the service. People knew the manager and told us they felt the service was well managed. People, their relatives and staff were very positive about the all aspects of the service and in particular the overall management of the service.

22, 26 &27 October 2015

During a routine inspection

The inspection was announced and took place on the 22, 26 & 27 October 2015.

Bluebird Care Bedford provides personal care and support to people in their own homes. At the time of our inspection the service was providing care and support to 56 people. Visits ranged from half an hour up to five hours. The frequency of visits ranged from one visit per week to four visits per day depending on people’s individual needs.

The service has a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

Staff had been provided with safeguarding training to protect people from abuse and avoidable harm.

There were risk management plans in place to protect and promote people’s safety.

Staffing numbers were suitable to keep people safe. There were safe recruitment practices followed to ensure suitable staff were employed.

People’s medicines were managed safely and in line with best practice guidelines.

Staff received appropriate training to support people with their care needs. People were matched with staff who were aware of their care needs.

The service worked in line with the principles of the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards (DoLS). People’s consent was sought in line with current legislation and guidance.

People were supported by staff to access food and drink of their choice. If required, staff supported people to access healthcare services.

Staff treated people with kindness and compassion and had established positive and caring relationships with them.

People were able to express their views and to be involved in making decisions in relation to their care and support.

Staff ensured people’s privacy and dignity were promoted.

People received care that was appropriate to meet their assessed needs. Their support plans were updated on a regular basis or when there was a change to their care needs.

The service had a complaints procedure. This enabled people to raise a complaint if the need arose.

There was a culture of openness and inclusion at the service and staff felt that the leadership inspired them to deliver a quality service.

The service had quality assurance systems in place. These were used to good effect and to continuously improve on the quality of the care provided.