Homepeace Ltd

Updated 25 May 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own homes.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was announced. We gave the provider 48 hours' notice of the inspection. This was because we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 28 April 2022 and ended on 3 May 2022. We visited the location’s office on 28 April 2022.

What we did before inspection

We reviewed information we had received about the service since registration with the Care Quality Commission. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We gave the provider the opportunity to share this information during this inspection.

During the inspection

We contacted one person and six relatives to gain their feedback on the care and support provided. We also spoke with four members of staff including the registered manager, care staff and the nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider.

We reviewed a range of records. This included two people's care records and a sample of medicine records. We looked at two staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at training data and staff call schedules.

Updated 25 May 2022

About the service

Homepeace Ltd is a domiciliary care service, providing nursing and personal care to people living in their own homes in the community. At the time of our inspection there were eight people using the service. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People's experience of using this service and what we found

Risk assessment records did not include detailed guidance and information around the risks people faced and measures to reduce these. Risks were mitigated as people were cared for by staff who knew them well and understood how to keep them safe and protect them from avoidable harm There were enough staff available to meet people's needs. People were supported to take their medicines safely. There was a process in place to report and investigate incidents and accidents. Staff followed safe procedures to manage the risk of infections for people.

People's needs were assessed, and care plans were in place, These required further development to ensure records reflected the personalised care people received. People were cared for by staff who had been trained to carry out their roles and who were knowledgeable about the care people needed. People were enabled to maintain their health and well being. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives told us they were cared for by kind, compassionate and respectful staff. Staff understood the need to respect people's privacy and dignity and supported people to maintain their independence.

Staff were knowledgeable about people's needs, preferences and wishes as to how they wanted their care to be provided. People's communication needs were met. There was a complaints procedure in place and people were encouraged and supported to share any concerns about their care.

People, relatives and staff were very positive about the registered manager. They described a service with strong values that placed people at the core of their care and an open culture that encouraged shared learning.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 27 May 2020 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.