We carried out a review of the data available to us about Alina Homecare - Hitchin & Letchworth on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Alina Homecare - Hitchin & Letchworth, you can give feedback on this service.
Alina Homecare – Hitchin & Letchworth is a domiciliary care agency registered to provide personal care to people living in their own homes. At the time of the inspection, 14 people were using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People told us they felt safe receiving care from staff and raised no concerns. Staff understood the importance of safeguarding and knew how to escalate any concerns they may have.
Risks to people’s health, safety and wellbeing were identified and assessed. Staff had guidance within care plans and risk assessments to support them in keeping people safe.
Staff recruitment processes were robust. Medicines were managed safely and staff were following infection prevention and control measures in place, including the use of personal protective equipment (PPE).
People were involved in all aspects of their care. This included initial assessments and reviews, where they were supported to make decisions and plan the care they wished to receive.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People told us that staff were kind, caring and friendly. Positive comments were received regarding staff’s attitudes and their compassion for people. Privacy and dignity was promoted at the service.
Staff were trained and told us they were provided with good support. This is included observations of their practice and opportunities to develop further in their roles.
Quality checks and audit were completed, with action taken in response where improvements were identified as required. People, relatives and staff all spoke positively about the registered manager and felt engaged and involved in the service.
The registered manager sought opportunities to ensure they were up to date with current guidance and best practice. They demonstrated a clear desire to ensure that all feedback received was used to drive the service and ensure that people received high quality care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 29 May 2020 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date of registration.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.