During an assessment under our new approach
Date of Assessment: 22 June to 24 June 2026. Kaizen Medical is a private independent clinic. This is the service’s first assessment since their registration with CQC in July 2020. This service is registered with the CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some general exemptions from regulation by CQC which relate to particular types of service, and these are set out in the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, such as laser and cosmetic treatments. The services provided at this location, which are in scope, include treatment for excessive sweating (hyperhidrosis), treatment for involuntary teeth grinding or jaw clenching (bruxism), consultations for dermatology conditions and weight loss.
The service is open Monday to Friday, with core opening hours of 9.30am to 5pm, with extended clinics on Monday and Thursday until 8pm. This service is not required to offer an out of hours service. The service’s workforce included both employed and self‑employed staff.
The service had a proactive culture of safety based on openness and transparency, where people could raise concerns. Leaders investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met the needs of people, were clean and well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications and experience. Leaders made sure staff received training and regular appraisals to maintain high-quality care. Staff managed medicines well and involved people in planning any changes.
People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. Staff made sure people understood their care and treatment to enable them to give informed consent.
People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and treatment. The service supported staff wellbeing.
People were involved in decisions about their care. The service provided information people could understand. People knew how to give feedback and were confident the service took it seriously and acted on it. The service was easy to access and worked to eliminate discrimination. People received fair and equal care and treatment. The service worked to reduce health and care inequalities through training and feedback. People were involved in planning their care and understood options around choosing to withdraw or not receive care.
Leaders and staff had a shared vision and culture based on listening, learning, and trust. Leaders were visible, knowledgeable, and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities. Leaders worked with the local community to deliver the best possible care and were receptive to new ideas. There was a culture of continuous improvement with staff given time and resources to try new ideas.