07 June 2022
During a routine inspection
We rated this service as good because:
A comprehensive assessment was completed for each patient including an infant feeding assessment. The service controlled infection risk well and kept detailed records of care and treatment. They managed safety incidents well.
The service followed national guidance and evidence-based practice to provide good care and treatment. The registered manager supported primary care givers to make informed decisions about their baby’s care and treatment. They monitored the effectiveness of the service and gave advice on infant feeding and pain relief when needed.
The registered manager was highly motivated and passionate and provided dedicated and personalised emotional support to primary carers and babies. They respected their privacy and dignity and helped them understand their individual needs.
The service planned care to meet the needs of local people, took account of individual needs, and made it easy for people to give feedback. Primary carers could access the service when they needed it and did not have to wait too long for a consultation.
The registered manager promoted a positive culture and provided exceptional care to support primary carers and improve infant feeding outcomes for babies. They engaged well with primary carers to plan and manage services and were committed to continually improving services. The service had implemented a vision for what it wanted to achieve and a strategy to turn it into action.
However:
At the time of our inspection not all staff had completed mandatory training relevant to their role, to ensure the delivery of safe and effective care. Not all staff had completed safeguarding training which meant they had not been trained to protect babies and primary carers from abuse.
The service did not follow their own employment policy. Some policies and procedures were not personalised, applicable and relevant to the service.