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PCT Care Services Ltd Head Office Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 11 April 2019

About the service: PCT Care Services Ltd Head Office is a domiciliary care service. They provide personal care and support to people living in their own homes. At the time of our inspection 73 people were using the service and it employed 35 care staff.

People’s experience of using this service:

¿Risk assessments and associated care plans, including those relating to people’s medicines, required some improvements.

¿Potential safeguarding incidents had been robustly responded to but had not always been discussed and referred to the local authority adult safeguarding team.

¿We have made a recommendation that the service reviews relevant guidance regarding MCA and deprivation of liberty in community settings.

¿People received timely and responsive support from consistent staff who were kind, caring, and supportive of people’s dignity and independence.

¿Staff supported people with their healthcare needs and ensured people had enough to eat and drink.

¿Staff had a good knowledge of people’s individual needs, wishes, and preferences. This was supported by life story work that staff undertook with people.

¿Staff supported people in achieving goals and wishes for the future, this included accessing community resources and helping them to participate in activities and hobbies.

¿The service was well run, it engaged in learning opportunities and strove to develop high quality person centred care. There was a clear ethos and wish to improve people’s overall quality of life.

¿People, relatives, and staff were happy with the service and the quality of care provided.

Rating at last inspection: At our last inspection, the service was rated "good". Our last report was published on 21 July 2016.

Why we inspected: We inspected this service in line with our inspection schedule for services currently rated as Good.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any information is received that we need to follow up we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Requires improvement

Updated 11 April 2019

The service was not always safe

Details are in our Safe findings below.

Effective

Good

Updated 11 April 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 11 April 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 11 April 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 11 April 2019

The service was well-led

Details are in our Well-Led findings below