Writtle Dental Surgery

Updated 29 November 2024

We carried out this announced on-site assessment on 10 March 2025.

We found the practice had met all regulations.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required.

Patients’ care and treatment was provided in line with current guidance and infection control procedures were in place.

The practice had systems to manage risks.

Writtle Dental Surgery is in Writtle, Essex and provides NHS and private dental care and treatment for adults and children.

There was stepped access to the practice with a portable ramp for people who used pushchairs or wheelchairs and car parking spaces were available near the practice.

The practice had 2 treatment rooms. During the assessment we spoke with 2 dentists, 2 dental nurses, the receptionist and the practice manager.

Updated 29 November 2024

Two weeks before our on-site assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 44 patients. On the day of our assessment, we spoke with and saw patient feedback from a further 4 patients. Patient feedback provided a wholly positive view of the dental team and care provided by the practice.

Comments included; ‘Keep your records up to date and regularly check if there are any changes, able to fit you in and give you the attention you need. I couldn't be happier with them. Clear honest communication and care have been the way they've operated from the start. And I've never had a bad experience with them in all these years’, ‘They are always willing to assist and take the time to thoroughly explain the necessary treatments for the care of my teeth and gums’ and ‘I feel welcomed and at ease during my visits and my experience has significantly reduced any anxiety I previously felt about attending my appointments’.

Patients commented positively about the standards of cleanliness. Comments included; ‘Management of the practice is very good, the whole team are friendly and inspire confidence. The whole practice has been modernised’.

They told us they were able to book appointments within an acceptable timescale for their needs and that they had enough time during their appointment without feeling rushed.

Patients said they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.

When they were prescribed medicines, patients felt that sufficient information was given. We were told; ‘Always provides comprehensive advice’ and ‘The practice is extremely well organised in terms of planning, appointment systems and communication’.

Patients also felt they they were supported to maintain their oral health and were provided with appropriate information and resources.