- Homecare service
Jadee's Nursing Agency
Assessment report published 3 October 2025
Contents
Ratings
Our view of the service
This assessment took place between 16 July 2025 and 21 August 2025. At the last inspection on 25 May 2023, we rated the service requires improvement. At this assessment the rating has changed to good.
During this assessment we received electronic feedback from 9 staff and carried out telephone interviews, speaking with 11 people who used the service, 8 relatives and 3 staff about their experience of the service.
Jadee’s Nursing Agency is a small homecare service, providing personal care and support to adults in their own homes in Suffolk. This includes people with a physical disability, sensory impairment and/or living with dementia.
At the time of the inspection there were 36 people receiving personal care. Not everyone who used the service received the regulated activity of personal care, with some people assisted with cleaning or social visits only. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
The service is also registered to support autistic people and people with a learning disability. We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, Right care, Right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were 2 people using the service who have a learning disability and/or who are autistic.
The provider demonstrated they were meeting the principles of Right culture, right care, right support. Staff supported people to be independent and make choices about their daily lives. Staff had received The Oliver McGowan Mandatory Training on Learning Disability and Autism. This is the government’s preferred and recommended training for health and social care staff to provide them with right skills and knowledge to support safe, compassionate and informed care to people with a learning disability and autistic people. We discussed with the registered manager where people’s care records would benefit from further person-centred detail to reflect their involvement in their care arrangements.
People received safe quality care and were satisfied that their needs were met. Staff were regular, reliable and punctual. Feedback was complimentary about the staff approach telling us staff treated people with kindness and compassion, respecting their privacy and dignity and encouraging their independence.
Staff undertook a range of training to help them understand how to provide appropriate care. This included mandatory training and in addition specialist training to meet clinical needs such as catheter and stoma care. They told us they felt supported in their role and would recommend working for the agency.
Staff helped people to stay healthy and monitored their health and wellbeing. People consented to care and told us they were supported to make decisions about their care and support.
The leadership team investigated incidents, complaints and safeguarding concerns. Whilst some risk assessments required more detail, staff understood and managed risks as they had specialist training to meet people’s needs.
Improvements were needed to people’s care records to ensure they were person centred and not generic and consistently reflected people’s participation in their care arrangements.
The leadership team were visible and approachable, helping staff to professionally develop in their roles. Some systems and processes needed enhancing and formalising, to support the continual development of the service.
People's experience of this service
People told us they felt safe, respected, and well supported by staff who knew them well. They felt their needs were met. One person commented, “They have been brilliant they are always on time, and I know who is coming into my home. I couldn’t wish for better.”
Other comments from people and relatives described positive and trusting relationships with staff. This included, “I am well looked after,” “I feel safe and trust them implicitly”, “The carers are respectful, and they know me well.”
People and relatives told us the staff understood their needs and associated risks, never rushed them and they had built a rapport with them. One person said, “They all seem to know what to do so I can’t fault them. I look forward to their visits.”
People told us they were listened to and felt confident raising concerns. Staff promoted a culture of dignity, inclusion, and respect. People were encouraged and supported to make choices about their care and to maintain as much independence as possible.
People said they knew how to complain and felt able to raise any concerns if needed. One person shared, “If I do have to ring the office, I know it will be sorted.” Another shared that they had used the out of hours number in an emergency and, “The manager came out herself to see me.”
We saw that people and where appropriate their relatives had been asked for feedback either during care reviews or by surveys and this had been acted on.