MC Care

Updated 4 November 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations. At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 12 October 2022 when we made phone calls to people and ended on 17 October 2022 when we visited the location’s office.

What we did before the inspection

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make.

We reviewed the information we held about the service. This included any statutory notifications and safeguarding concerns. We used all this information to plan our inspection.

During the inspection

We reviewed documentation in relation to the care of people, as well as the running of the service. This included four care plans in varying detail, audits and policies. We also looked at two recruitment files for staff, compliments and training information. We spoke with the registered manager.

Prior to our site visit, we spoke with two people who received care from this agency as well as one relative to hear about their experience of the care they received.

Updated 4 November 2022

MC Care is a care agency providing personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection, the agency was providing care to six people, of which four people received the regulated activity of personal care.

People’s experience of using this service and what we found

People felt safe with staff and told us they were comfortable raising a concern or complaint should the need arise.

People’s care needs were clearly documented. This included any potential risks to the person and what staff could do to reduce this risk.

People were cared for by a sufficient number of staff who were well trained, competent and followed national guidance in relation to the wearing of personal protective equipment.

People’s needs in relation to their food and drink were recorded and where people were supported with this aspect of their care, they were happy with the service provided. People were also supported to go out and continue to do things they enjoyed.

People told us staff were kind, caring and respectful towards them. They were happy with the service they received from MC Care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The registered manager had good management skills and ran a well organised and efficient agency. All documentation, policies and guidance needed for their registration with CQC were in place and easily accessible. The registered manager was working hard to improve their skills and knowledge with the intention that this would help improve the overall service they provided to people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 18 May 2020 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.