We carried out a review of the data available to us about Care Confidence Home Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Care Confidence Home Care, you can give feedback on this service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People confirmed they received their medications and calls on time. Staff knew how to report safeguarding concerns and staff were recruited safely. People told us they felt safe receiving care from Care Confidence. Comments included, “They are like extended family” and “They are led well, and I feel so very safe.” There were comprehensive risk assessments in place which were tailored to reflect each person’s assessed need.
People were supported to eat, and drink where needed, and staff were trained, supervised and appraised in line with the policy of the organisation. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.
People confirmed they were involved in choices and decisions regarding their care and support, including a choice of which staff would support them. People’s diverse needs were catered for. Staff treated people with kindness, compassion and dignity. Comments included “Staff go over and above every time” and “They are such lovely caring people.”
There was a process in place to respond to complaints. Staff were trained in end of life care. Care plans were person centred and reflected the needs of each person. Routines were discussed with people, and they had been involved in completing their care plans. Relatives confirmed communication from staff was good, and staff supported people to make healthcare appointments where needed.
There were audits and quality checks in place, complete with action plans when improvement was identified.
The registered manager understood their role and responsibilities and had reported all notifiable incidents to CQC.
Rating at last inspection
This service was registered with CQC on 5 May 2020 and this is the first inspection.
Why we inspected
We inspected this service in line with our planned inspection regime.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.