Webb Ellis Court (Office)

Updated 11 December 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was completed by one inspector.

Service and service type

This service provides care and support to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is rented and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care and support service.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 24 hours' notice of the inspection. This was because we needed to be sure that the provider's representative or registered manager would be in the office to support the inspection.

Inspection activity started on 26 October 2021 and ended on 05 November 2021. We visited the office location on 26 October 2021 and 05 November 2021.

What we did before the inspection

We requested feedback from the local authority safeguarding and contract teams. We looked at information sent to us since the service registered such as notifications about accidents, incidents and safeguarding alerts. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We visited the office twice and spoke with 10 members of staff including the senior management team, registered manager, client services manager and five care staff. We spoke with two people who used the service over the telephone.

We reviewed a range of records. This included two people’s care records and medication records. We looked at two staff files in relation to recruitment and induction. A variety of records relating to the management of the service, including staff rotas, training and supervision information, and records used to monitor the quality and safety of the service.

After the inspection

We continued to review evidence from the inspection including infection prevention and control and staff wellbeing information.

Updated 11 December 2021

About the service

Webb Ellis Court (Office) is an extra care housing facility, which has 63 one and two bedroomed apartments in one large building. The company commissioned to provide domiciliary care calls to people within Webb Ellis Court (Office) is Home Group Limited.

Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This means tasks related to personal hygiene such as washing and dressing. Where they do, we also consider any wider social care provided. At the time of the inspection, 12 people were using the service, of which five people were receiving personal care calls.

People’s experience of using this service and what we found

People felt safe and were supported by staff with relevant skills to meet their needs. Staff understood and managed risks to people’s safety and any accidents and incidents were appropriately responded to. Suitable staff were employed, and staffing levels met people’s needs. People’s medicines were administered as prescribed. Staff followed current guidance in relation to COVID-19 which included the use of personal protective equipment (PPE) and were part of a regular testing programme.

People were supported by kind and caring staff who were attentive to people and their needs. People had choice and control regarding their care and were enabled to follow their own routines. People’s privacy and dignity was maintained, and people’s independence was promoted.

Staff were knowledgeable about people’s needs and supported people to access healthcare professionals when required. People were supported with eating, drinking and shopping to meet their nutritional needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were happy with the care provided and the provider’s quality assurance systems helped to ensure this. The provider invested in their staff and promoted career development which helped to create a caring culture.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 11/06/2020 and this is the first inspection.

Why we inspected

This was a planned inspection based on the date of registration.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.