The Care Quality Commission
  • Doctor
  • Out of hours GP service

Primary Care Access Clinic Also known as Covid specific clinic

Overall: Good read more about inspection ratings

North Ormesby Health Village, 11 Trinity Mews, North Ormesby, Middlesbrough, TS3 6AL

Provided and run by:
ELM Alliance Limited

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Primary Care Access Clinic on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Primary Care Access Clinic, you can give feedback on this service.

4-5 May 2022

During a routine inspection

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Primary Care Access Clinic (a registered location for the delivery of care for covid positive patients in Tees Valley) on 3-5 April 2022.

At this inspection we found:

  • The service had good systems to manage risk so that safety incidents were less likely to happen. When they did happen, the service learned from them and improved their processes.
  • The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • Staff involved and treated people with compassion, kindness, dignity and respect.
  • Patients were able to access care and treatment from the service within an appropriate timescale for their needs.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.
  • The service had systems in place to keep people safe and safeguarded from abuse. Staff we spoke with knew how to identify and report safeguarding concerns.
  • The provider regularly carried out quality improvement activity, including clinical audit, and routinely reviewed the effectiveness and appropriateness of the care provided.
  • Staff had the skills, knowledge and experience to deliver effective care.
  • Leaders demonstrated they had the capacity and skills to deliver high-quality, sustainable care.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care