The Care Quality Commission
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Archived: Home Instead Senior Care

The North Colchester Business Centre, Office No1, 340 The Crescent, Colchester, Essex, CO4 9AD (01206) 848427

Provided and run by:
J M Price Ltd

Important: This service is now registered at a different address - see new profile

All Inspections

29 January 2014

During a routine inspection

We received many positive comments about Home Instead Senior Care from the people that used its services. People appreciated the reliability of the service and the consistency of the staff. People we spoke with told us that their care givers had never missed a visit, were very rarely late and always stayed for the full amount of time. People valued the staff highly. One person told us, 'She (staff member) seems to know what to do and when to do it without me even having to ask'. One relative reported, 'They know what they're doing and they make such a fuss of my husband: he absolutely loves it'.

We spoke with a range of health and social care professionals who knew the service. They all told us they would recommend it and spoke highly of the manager and owner. A member from a local carers' support group told us of a specific instance where the owner went well over and above the call of duty to arrange support for someone at very short notice.

Staff we spoke with expressed high levels of satisfaction with their job and the support they received. One told us, 'I'm proud to work for Home Instead'. Another reported, 'I love this job, I've worked in quite a few different care agencies and this is the only one where you get the time you need to give people really good care'.

We found that the provider was compliant in all outcome areas we assessed. It was clear from all the people we spoke with and the evidence we assessed that this was a well-managed and reliable service run by caring staff who had been recruited safely to meet people's needs.