We carried out a review of the data available to us about FiNN Homecare Ltd - Head Office on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about FiNN Homecare Ltd - Head Office, you can give feedback on this service.
FiNN Homecare Ltd - Head Office, referred to as FiNN Homecare in this report is a domiciliary care agency. The service provides personal care to people living in their own homes. At the time of our inspection the service supported 15 people. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
There was a registered manager who was supported by a care manager and a team of staff. The provider’s quality assurance processes were not always evident, and the registered manager was looking at ways to formalise these. We have made a recommendation about ensuring clear records surrounding ‘as required’ medicines.
People received safe care from consistent staff who knew people’s needs well. Risks to people's safety and wellbeing were outlined in people’s records and known to staff. People told us staff adhered to good practice around infection control.
People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible; the procedures in the service supported this practice. People were encouraged to maintain their nutritional and healthcare needs. Staff involved external health professionals as required.
People and their relatives were positive about the care received and the caring nature of the staff. People’s dignity, privacy and confidentiality were respected. Staff respected people’s confidentiality.
People and their relatives commented the support received met people’s needs. They praised the flexibility of the service when a change to the level of support was required. The provider welcomed complaints and used these to improve the experience for people.
The team demonstrated a positive, open and a transparent culture that put people first. Staff complimented the management and told us they were well supported and valued.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 13 May 2020 and this is their first inspection.
Why we inspected
This was a planned inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.