Archived: Lancashire

The Care Quality Commission (CQC) only inspects services where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service

At the time of the inspection one person was receiving a low level package of care from one dedicated member of staff. The provider ensured staffing contingency plans were in place, which had been agreed and discussed with the person receiving care. Pre- employment recruitment checks had been carried out, ensuring applicants were suitably vetted and able to work in the adult social care field.

Quality assurance and governance measures were in place. Systems and processes helped to ensure the quality and safety of care being delivered was being assessed, monitored and improved upon. A dedicated quality assurance officer had been recruited to ensure oversight was effectively maintained

Assessment and review of risks were in place. Care plans and risk assessments contained relevant and up to date information in relation to the support that needed to be provided, the person receiving care was fully involved in the decisions that had been agreed.

At the time of the inspection medicine support was not being provided. However, the provider ensured that medicine training had been delivered to staff, there was an up to date medication administration policy, and competency check and error incident documentation was in place for when it was needed.

Infection prevention and control (IPC) policies were in place. The staff member providing personal care was engaged in a twice weekly COVID-19 testing regime, PPE was provided and both the staff member and person receiving care had a COVID-19 risk assessment in place.

The person receiving care from Lancashire was supported to have maximum choice and control of their life and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Safeguarding measures and reporting procedures were in place. An up to date safeguarding policy contained relevant information about the importance of protecting people from harm and abuse, safeguarding training was provided and a safeguarding incident log helped to ensure such incidents were reviewed and investigated accordingly.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection

This service was registered with The Care Quality Commission on 01 June 2020, this was the first inspection of this newly registered service.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.