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Inspection Summary


Overall summary & rating

Good

Updated 18 December 2019

About the service

Buckwood View is a residential care home providing personal and nursing care to 14 people at the time of the inspection. The care home can accommodate 18 people in six separate buildings. There is a large shared communal lounge and kitchen, as well as separate smaller lounges and kitchens in each bungalow: an additional building is used for group activities.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

Systems, processes and practices ensured people were safeguarded from abuse. Risk assessments were detailed and people were supported to stay safe whilst supporting their independence. Staff rotas were planned according to people’s needs. Best practice guidelines supported the safe administration of medicines. Procedures were in place to ensure people were protected by the prevention and control of infection. The service monitored incidents to support learning from these and to track improvements.

People’s needs and choices were assessed in line with best practice guidance. Staff received regular and up-to-date training. People were supported to eat and drink to maintain a balanced diet. Checks and processes were in place to ensure staff work together and with other services to support effective care, support and health support. People’s individual needs were met by the adaptation of the service, personal spaces were decorated according to the person’s wishes. Consent to care and treatment was sought in line with legislation and guidance.

Observations showed staff interacted with people with kindness and compassion; there was an easy jovial atmosphere throughout the home. People’s care plans detailed how people were supported to express their views and were actively involved in decision making as far as possible. Care plans detailed how people’s privacy and dignity was respected and promoted.

Daily notes showed how people received personalised care which was responsive to their individual needs. People’s concerns were recorded, a ‘you said, we did’ record showed how these were listened and responded to. People were supported at the end of their life; their wishes were recorded and met.

There was a strong ethos of individual care for people. The governance framework supported this and the registered manager understood their regulatory requirements. People, relatives and staff were involved in the running of the service. The service worked with partner organisations to continuously improve.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was go

Inspection areas

Safe

Good

Updated 18 December 2019

The service remained safe.

Details are in our safe findings below.

Effective

Good

Updated 18 December 2019

The service remained effective.

Details are in our safe findings below.

Caring

Good

Updated 18 December 2019

The service remained caring.

Details are in our safe findings below.

Responsive

Good

Updated 18 December 2019

The service remained responsive.

Details are in our safe findings below.

Well-led

Good

Updated 18 December 2019

The service remained well-led.

Details are in our safe findings below.